General terms 


zareksrece.si online stores have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2).


The online store zareksrece.si is managed by the company Žarek sreče d.o.o., Korte 81, Izola, 6310 (Provider).


Please read carefully the general terms and conditions of the online store business, because they are committing from the moment you enter our online store. It is considered that with each transaction carried out through our online store, you are acquainted with the entire contents of the General Terms and you have agreed to the General Terms and Conditions without restriction.


The Provider reserves the right to make any changes to the General Terms and Conditions without any special notice. The changes are valid from the moment of publication and are binding on the user.


The online store is open daily, 24 hours a day. For various technical reasons, doing business through an online store or even accessing a store is sometimes impossible. Therefore, the provider reserves the right to limit or completely stop the sale of some or all the products for a fixed or indefinite period of time, or to limit or completely restrict access to the online store site for a fixed or indefinite period of time. The provider does not assume responsibility for the inaction of the store due to ignorance of use, any consequences of abuse of the online store, failure to provide services due to network failure, power failure or other technical disturbance, which may temporarily or for a longer period of time distort the use.


 

1. PURCHASING PROCEDURE


To see what's available for purchase, simply browse the online product catalog by clicking on the product icon.



 

2. METHODS OF PAYMENT


The provider offers the following payment methods:

  • 
PRINCIPLE

  • BANK TRANSFER: You will pay the order via the UPN form.

  • PAYMENT WITH A CREDIT CARD or PAYPAL: you will make your payment with providing credit card information (Activa, MasterCard®, Visa, Visa Electron, American Express (via online payment), BA Maestro, Diners Club)

 



3. PRICES


All prices in the online store are in euros and include VAT (Value Added Tax).

All orders are subject to current prices. When purchasing, we will consider the price valid at the time of the payment confirmation.

Currently quoted product prices apply, which can be changed without prior notice.


ACTIONS-DISCOUNTS

Online shop users can sometimes buy products at discounted or promotional prices. Various campaigns, promotions and other marketing techniques will ensure that products or services are labeled as such in the time the promotions are taking place. Also, each product or service for which the promotional or discount prices are valid, will have clearly defined terms of purchase.

All special / irregular campaigns or marketing campaigns will be listed on the online store zareksrece.si


Current campaigns:

Discount Coupons and Promotional Codes

As a way of special promotion, users can also purchase certain products through special coupons and promotional codes with discounts, which they receive in different ways (via SMS, flyers, social networks ...). The promotional code or coupon offers different benefits when buying and is time-limited. The codes and rules of use will be clearly defined. The entry of the promotional code is enabled for each product, in the first step of the online order - Shopping cart. 


 

ORDERING


ORDER REJECTION


A contract that is found to be unable to perform under the terms and conditions with which online store holds is rejected. The consumer can not demand the fulfillment of such a contract.


PROCUREMENT OF THE CONTRACT

The online store will start with the activities necessary for the execution of the accepted order, immediately after its receipt.


RENEWAL OF THE CONTRACT

Delivered electronic order the concluded purchase contract is stored at the company's registered office. 


Dismissal from the contract

In accordance with Article 43 of the Consumer Protection Act, the buyer may, in 14 days after receipt of the goods, notify the tenderer in writing, without a specific reason, orders. The notice of cancellation can be submitted by the buyer on the form or with an unambiguous statement, from which it clearly states that he rescinds the contract.

When returning, the products must be unspoiled, unused, undamaged, unchanged in quantity and in their original packaging. A refund should also be accompanied by an invoice for goods, personal data and a transaction account if the buyer wishes to receive a refund to his bank account.

The buyer must return the goods to the company within 14 days after a written message to the address: Žarek sreče d.o.o., Korte 81, Izola, 6310, with the attribution of Online sales.
The cost of sending returned goods is on the buyer's side. The buyer returns or delivers the goods to an undertaking or a person authorized by the undertaking to receive the goods, without delay or within 14 days of the notification of the withdrawal from the contract. In accordance with Article 43d of the Consumer Protection Act, the Tenderer shall return the entire purchase price immediately or at the latest within 14 days of receipt of the notice of withdrawal.

An entity may withhold the repayment of received payments until the returned goods are returned or until the consumer provides proof that the goods have been sent back unless the entity offers the option of only returning the returned goods.


 

DELIVERY


Ordered goods that are in stock, from orders received on business day until 4pm, are prepared and dispatched within 3 business days.

We ship goods through Pošta Slovenije. On Saturdays, Sundays and holidays we do not carry goods.

In the case of articles where delivery times will be longer than anticipated, the buyer will be notified of the changed delivery time.Please note that a delivery time is also required for delivery. In Slovenia, the time of delivery for most of the consignments lasts one day, however, due to various reasons that can not be influenced (faults, accidents, errors, road conditions, etc.), this can be extended.

The contractual partner for delivery of shipments is Pošta Slovenije. The buyer covers the postage in the case of a purchase of less than 65€. The cost of delivery at the time of purchase up to 65€ is showed on the website and is displayed at the end of your order and is recorded on the invoice that you receive with the ordered products. When purchasing over 65€, the shipping costs are FREE.

We do deliver or send products outside Slovenia. Prices are displayed on the website.


RECLAMATIONS

All products are inspected and shipped undamaged before delivery. We will carefully pack your products into the delivery box in order to get you undamaged and in the original packaging.


QUALITY RECLAMATION

In the event that the products do not correspond to the quantity in the package (the quantity delivered and the amount indicated on the delivery note do not match), the buyer must inform zareksrece.si at latest within 8 days after the takeover at info@zareksrece.si and attach a filled out complaint form. In case of a justified complaint, the product is sent to the buyer immediately or within 8 days after the received notification, or the proportional purchase price is returned.



RECEVING WRONG GOODS

Check the received goods immediately. If the wrong products are in the package, the buyer must notify zareksrece.si at info@zareksrece.si at no later than 8 days after the receipt of the damage, and attach the completed complaint form. On the basis of the appropriate notice, the online store zareksrece.si replaces the product as soon as possible and within 8 days of receiving the notice, or if it is not possible for objective reasons, return the purchase price. Upon receipt of the right product, it is the duty of the buyer to deliver the wrong goods to the mailers and to provide him with a printed complaint form if he has not done so before.


RECLAMATION OF PHYSICAL PROTECTED PRODUCTS

Check the received goods immediately. If anything is damaged or spilled in the package, the buyer must inform the Post Office of Slovenia and the zareksrece.si store immediately or at the latest within 3 days after the receipt of the damage, to the e-mail address info@zareksrece.si and attach the filled-in complaint form. On the basis of the relevant notification Žarek sreče d.o.o. replaces the product or returns the purchase price in the shortest possible time and at the latest within 8 days. Upon receipt of a new product, it is the duty of the buyer to deliver the spilled or damaged goods to the delivery man and to participate in the record of the damage to the goods.


RECLAMATION REFERS TO REAL DISPUTES


In accordance with the Consumer Protection Act, the vendor is responsible for actual errors in its fulfillment. The error is real when:


1. the product does not have the characteristics necessary for its normal use;

2. the product does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have been familiar with;

3. The product does not have characteristics and properties that were explicitly or implicitly agreed or prescribed;

4. if the vendor has delivered a product that does not match the model or type, unless the sample or model was shown only for notification.



The consumer must notify the seller of the error by e-mail info@zareksrece.si or and fill out the complaint form in which he gives the exact description of the error. The consumer must allow the vendor to inspect the product. If the error is not disputed, the company will satisfy the consumer's request as soon as possible, and no later than within 8 days. If there is a dispute regarding resolving of the complaint, the company delivers a written response within the same deadline.

Return the defective product along with the complaint form to the address Žarek sreče d.o.o If possible, we will replace it, otherwise you will be returned a refund. zareksrece.si reserves the right to refuse a complaint if we find that the inapplicability of the article is due to your improper behavior.

 

SAFETY


Shopping and online payment is safe.

All monetary transactions carried out in an online store are protected by the Secure Sockets Layer (SSL)  protocol and secure encryption protocol.

All payments made with a credit card are processed in real time for the sake of your security and ensuring a safe feeling with immediate checking of data at banks. You can make a payment by credit card (Maestro, Activa Maestro, MasterCard, Visa, Visa Electron, Diners Club).

All the information you provide to us is encrypted using SSL data encryption technology. This advanced data encryption process ensures that personal data can not be intercepted.
Personal data is transferred in a coded form from your computer to the bank's authorization server and is not stored on the provider's server. To check whether your browser is in Safe Mode during payment, locate the lock icon at the bottom corner or at the end of the address bar in your browser.


 

9. INTELLECTUAL PROPERTY


All rights reserved. All texts, images, graphics, sound files, animations, videos and their derivatives on this site are subject to copyright and other intellectual property rights. These items may not be copied for commercial use or distribution, nor may they be modified or redistributed on other sites. This site may also contain images for which the provider has acquired the right to use, but are protected by third-party copyright.


Under no circumstances the Service Provider is liable for any links that are not part of this Site or any other sites that are or are not affiliated with this Site. The provider refuses all responsibility for the correctness of any information available on these related sites, and any products or services available on those sites.



 

11. CHILD PROTECTION


A merchant in an online store does not accept orders from someone who knows or suspectes that he is a child, without having the express permission of his parents or guardians. A trader in an online store does not offer free access to products or services that are harmful to children.

Without the explicit permission of the parent or guardian, the trader will not accept any personal data concerning children, nor will he issue information received from children to third parties other than parents or guardians.

Any communication intended for children will be appropriate to their age and will not take advantage of children's trust, lack of experience or sense of loyalty.

 

EXTENSIVE SOLUTION OF CONSUMER DISPUTES


In accordance with legal norms Žarek sreče d.o.o. does not recognize any performer of out-of-court settlement of consumer disputes as the competent court to deal with a consumer dispute that the consumer could launch under the Out-of-Court Consumer Dispute Resolution Act.

zareksrece.si , which provides online trade in the territory of the Republic of Slovenia as a provider of goods and services, publishes on its website an electronic link to the online consumer disputes (SRPS) platform. The platform is available to consumers here.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
The beforementioned arrangement is based on the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.



 

11. COMPANY DETAILS


Žarek sreče d.o.o

Korte 81

6310 Izola
Slovenia

Mail: info@zareksrece.si

IBAN SI56 1010 0005 2970 143

Registration number: 6572332000

VAT ID: 54034612